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FAQ's

Shipping
 
When will my order ship? 
All orders ship within 1-3 business days from the date of your order confirmation. All orders received before 12pm EST will be processed same day; any orders placed after 12pm EST will be processed on the following business day. Orders placed Friday after 12pm EST will ship the following Monday.
 
How do I track my order?
Please reference your order confirmation email with attached invoice for tracking information. If you have not received an order confirmation email please contact customercare@amandamariafashion.com with your order number, billing last name, and email address or postal/zip code.
Do you ship outside of Canada? 
Yes we ship outside Canada! Please allow an additional five to eleven business days for processing of international orders.  All duties and taxes that may be incured during shipment are the responsibility of the receiver.
 
Returns & Exchanges 
 
What is your policy? 
All orders must be returned within 14 days of purchase for a full refund. Returned items must be in the exact same condition as they were received. At this time, we do not accept exchanges, only returns with refund. Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit.
How do I return an Item? 
If you are unhappy with your purchase please securely repackage your item and bring it to your nearest ship center and ship it back to us at Amanda Maria. The return shipping address is on your original shipping label and enclosed invoice. If you have misplaced your shipping label or invoice please email: customercare@amandamariafashion.com for return shipment address.
 
Refunds are available for all full-priced items. Items must be returned within 14 days of receipt for a refund, any received thereafter may be denied. Items must be returned in their original condition including tags and sanitary labels. Once Amanda Maria has received your returned package, all returned items will be inspected before a refund is issued. Amanda Maria reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Amanda Maria will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items. Your return parcel must be post stamped within 14 days of you receiving the order.   Any duties or fees incurred during your return shipment across borders are the responsibility of the sender. Duties will be deducted from your refund amount. 
 
Orders 
 
What does your Final Sale mean?
Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit. This applies to all purchases made on amandamariafashion.com
Any products purchased during a promotional sale event indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Any purchases made using a promo code indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Sale offers cannot be combined with other promotions.
Do you offer wholesale?
Yes our primary business is wholesale, if you are interested in becoming an Amanda Maria vendor please email sales@amandamariafashion.com for more information regarding our collections.
 
What if my Item is damaged?
We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit. 

Damaged items must be reported within 7 days of receipt. All damages should be reported to customercare@amandamariafashion.com be sure to include your order number. We will contact you with next steps.
What is a Pre-Order?
We’re happy to be able to offer the option to pre-order on select new styles and collections that are not yet available to ship. This ensures you can purchase your Amanda Maria piece in your size without risking it selling out before it hits the market. The estimated shipping date will be indicated on the product description page. Pre-order products are susceptible to unforeseen processing delays, so we unfortunately cannot guarantee dates for these items. Orders are processed pending item availability and credit card verification. The process is the same as buying something in stock. You’ll get an email from our customer service team if there are any issues with your order.
Online Promotions 
 
What is your “Newsletter Sign Up Promotion”?
Our emails are great. Sign up for them and receive product updates, future sale details and exclusive offers on the reg. You’ll also receive 15% off your first order. If you’re having issues allocating your promotion to an item you’re trying to purchase please contact our customer service team at customercare@amandamariafashion.com for assistance.
 
Our Fine Fabrics
 
Why Silk?
  • Naturally hypo-allergenic
  • Temperature regulating
  • Quick drying
  • High moisture absorbency (silk can absorb 30% of its weight inmoisture without feeling damp) great for perspiration.
  • Odor resistant
  • Soil resistant
  • Strongest natural fiber
  • Moisture wicking
  • Lightweight soft
  • Never out of style, year round always on trend
  • If cared for properly will last a lifetime
 
Why Cashmere? 
  • Considered to be the most luxurious of the natural fibers
  • Incredibly soft
  • Does not itch like other wools
  • Breathable
  • Durable
  • Perfect weight, not too heavy; not too light.
  • Temperature regulating
  • Warmth without bulk
  • Never out of style, year round always on trend
  • If cared for properly will last a lifetime
 
Why Bamboo?
  • Eco-friendly
  • Naturally hypoallergenic
  • Temperature regulating
  • Breathable
  • Incredibly soft
  • Moisture wicking
  • Odor resistant
  • Anti-bacterial
  • Never our of style, year round always on trend
  • If cared for properly will last a lifetime
 
What is Tencel?
 
Tencel is one of Amanda Marias newestfabrications added to the collection and we couldn’t more excited to bring more and more styles to the table in this fabrication. Tencel fabric is an eco-friendly fabric that represents a milestone in the development of environmentally sustainable textiles. Tencel is 100% biodegradable but the greatest benefit is the exceptional comfort of this fabric!
So Why Tencel?
  • Eco-Print
  • Environmentally friendly
  • Moisture absorbent (50% Greater moisture absorbency than cotton)
  • Anti-bacterial
  • Incredibly soft
  • Lightweight
  • Ultimate comfort
  • Great for sensitive skin
  • Wrinkle resistant
  • Durable
  • No harmful chemicals are used in the manufacturing process
How do you care for Tencel?
Always read and follow our care and content label in each garment as some designs are produced with different weights and weaves of Tencel which may result in specific care instructions. However almost all Amanda Maria Tencel garments can be machine washed on gentle cycle and hung to dry. If you prefer to hand wash that is another great alternative for Tencel garments. We recommend not machine drying Tencel products as they can shrink up to 3% and your garments will last much longer by hanging to dry, you want them to last forever right?
 
Why Fabric blends?
Amanda Maria often uses blends of her staple natural fine fibers together so you’re getting the best of both worlds! For example, our silk cashmere blend is light enough to wear all year round even in the heat, with the benefits of both the softness and stretch of cashmere and lightweight breathability of silk.
Our linen Tencel blend has all of the benefits of linen that you want on a hot day without the wrinkling and with some added stretch that the Tencel provides. The list goes on, basically by combining the fabrics you are getting all of the best qualities of each in one garment!
 
 
How do I properly care for Bamboo? 
Please always read and follow our care and content labels in each garment as there may be certain requirements for each design. Our signature bamboo rib is one of our most durable fabrics. This fabric can be machine washed with like colors and hung to dry. Fret not if you happen to machine wash your garment it will not destroy it but you risk it shrinking. We always recommend hanging to dry. 
 
 
How do I properly care for Silk?
Please always read and follow our care and content labels in each garment as there may be certain requirements for each design. All of our silk products we recommend dry cleaning.
Can I Iron my Silk?
Yes you can Iron silk! If you have a steamer you can steam your silk as well, be sure not to touch the steamer to the fabric but this is a fast easy way to remove unwanted wrinkles. When ironing use your silk setting, or your lowest heat setting. We recommend using a press cloth so you’re not putting the iron directly on your silk.
 
How do I properly care for Cashmere?
Please always read and follow our care and content labels in each garment as there may be certain requirements for each design.

Cashmere does NOT need to be washed after every wear unless heavily soiled during the wear you should be able to get away with 5 wears before washing.
We recommend you wash your cashmere by hand. Cashmere is a natural fiber, so just like your own hair, it’s going to react better to a gentle soap and rinse than to strong chemicals. It isn’t the quick option, but washing cashmere by hand will keep your fabrics looking better and feeling softer for longer.
  1. Check your garment for stains or any unwanted pilling. Satins should be treated before washing. Pilling can be removed with a comb before washing.
  2. Simply fill a basin with lukewarm water, add a small amount of your liquid detergent you only need a small amount (roughly 2 TBS per garment) and stir.
  3. Pop your garment in the basin and gently swirl it around with your hands for 2-5 minuets. Wash with like colors always. If you’re doing black and white wash them separately!
  4. Rinse so there are no remaining soap suds
  5. Lay flat to dry. Do not wring your cashmere as you may stretch and deform its shape with vigorous twisting
If I don’t have time to hand wash, can I machine wash?
Please always read and follow our care tags!  We recommend that you hand wash our cashmere items, however if you’re in a bind and cannot, our recommendation is that you machine wash on the gentle/ delicate cycle, lukewarm with a short spin. If you have a garment bag for delicates this is even better, place your cashmere in the bag to wash. Wash with like colors and lay flat to dry. Try to never machine dry your cashmere, you may risk the garment shrinking. Also with machine drying your garment may pill more, and it effects the longevity of the garment,  you want it to last forever right!
 
Can I iron Cashmere?
Yes you can iron your cashmere!If washed and cared for appropriately, cashmere should remain relativley free of wrinkles, but when needed ironing is fine. Turn your garment inside out, lay it on a flat surface, cover it in a damp cloth or press cloth and iron swiftly on its lowest heat setting
You can also steam cashmere for a quick and easy wrinkle solution!
 
Does Cashmere Itch?
No it does not, unlike other related wool products, cashmere is soft enough to be worn on bare skin.
 
Will my Cashmere Pill? 
Yes all Cashmere eventually pills, this is not an indication of a poor quality garment. However with our high quality cashmere, pilling should only start to happen after multiple washes and wears. You can run a comb over areas of the garment that are pilling (this usually only happens at points of friction).
 
 
Have another question for us?
Please do not hesitate to reach out to customercare@amandamariafashion.com

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